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Privacy Policy

Thank you for visiting, (referred to as “our site”, “website”) – the official website of TruNorth Decking (referred to as the “Company”).

We respect your privacy. This page will give you an overview of the terms of our Privacy Policy, what information we collect when you visit our site, how that information is used, how you can contact us to be removed from a mailing list to which you have subscribed, and a general disclaimer about the use of the content on our site.

Privacy Policy Updates

If we decide to modify the following privacy policy at TruNorth Decking, we will post the changes here so you will always know what types of information our site gathers and how we will use that data. Please continue to visit this area of our site so you can stay informed about our privacy policy.

This policy was last updated on 02 February 2022.

General Information That We Collect

When you become a registered user of our site, you provide us with personal information such as your e-mail address and your account identifier. Becoming a registered user enables you to review confidential account information for the service(s) that you are enrolled in and perform other confidential transactions.


Cookies are files with small amount of data, which may include an anonymous unique identifier.

Cookies are sent to your browser from a website and stored on your computer’s hard drive. Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

Social Networking Activities

Our site enables you and other users to link to social networking websites.  As a result, we receive information about you when you choose to post or otherwise share information about our website on these social networking websites.  We may use such information about you in a variety of ways, including to administer our site, enhance your experience with our site, and to communicate with you about the new offerings associated with our website. We may keep all of this information indefinitely.


Before you can utilize some portions of our site, we will require that you register and provide us with your first name, last name, address, telephone number and email address, and generate a password. This registration information will be used for identification purposes, to communicate with you regarding your account with us, and to facilitate the functioning of the website. We may keep all of this information indefinitely.


The security of your Personal Information is important to us. However, we cannot guarantee its absolute security. PLEASE NOTE THAT NO METHOD OF TRANSMISSION OVER THE INTERNET, OR METHOD OF ELECTRONIC STORAGE, IS 100% SECURE.

Unsubscribing from Our Marketing Communication

If you no longer want to receive marketing-related emails from the Company on an on-going- basis, you may opt-out of receiving marketing-related emails by clicking the “unsubscribe” link at the bottom of any email newsletter you receive, or, if you created an online account when you registered to receive our emails, you may log in to your account and make changes to your communication preferences. If you are having difficulty unsubscribing from our marketing communications using the above methods, please contact us directly at the email or phone number listed below under Contact.

Please allow ample time for us to process your request. However, please note that even if you opt out from receiving marketing communications, we may need to send you service-related communications and may need to keep the information we have collected about you for record-keeping, research and other purposes.

If at any time after signing up for our mailing list you would prefer to be removed from it, you can email to unsubscribe and you will be removed.

We Gather Personal Data ONLY at Your Request

If at some point during your visit to you download documents, or if you choose to contact us for some reason, we may ask for personal information such as your name, address, phone number and e-mail address. We also may ask you for information about your interests, opinions and background so that we can better interact with you in the future and better understand your needs as a customer. Providing such information is always optional on your part.

Children’s Privacy

If you are under the age of 18, please do not use or access our site in any way.  We will not knowingly collect or use any personal information from any child under the age of 18.  It is not our intention to collect personal information from anyone under 18 years of age.  If we become aware that we have collected any personal information from children under the age of 18, we will promptly delete such information from our databases.

Governing Law

By choosing to visit our website or providing information to us, you agree that any dispute over privacy or the terms contained in this Privacy Policy will be governed by the law of the State of Canada.

Disclosure Policy

Information collected at will not be sold, rented, lent or otherwise disclosed to anyone other than the Company affiliated and direct and indirect subsidiaries of the Company. Any personal information you may choose to give us is used only to fulfill the service you have requested, such as ordering a document or subscribing to a mailing list.

If you have any complaint regarding the information on our website or our Privacy Policy, please write to us.

55 Plant Farm Blvd.,
Brantford, ON Canada, N3S 7W2

Phone: (905) 265-0022


If we cannot provide a response within 10 (ten) business days, you will be informed of the delay, reason for the delay, and the expected response time.